Case Study: Telecom Giant achieves reduced business risk and lower IT costs with CAST’s AIP

Telecom Giant Cuts Significant Business Risks and Cost Using CAST’s AIP

One of the world’s largest telecom companies (over 25,000 IT staff) faced mounting competitive pressure to deliver a seamless, integrated front-office across call center, IVR, web and retail channels while relying on 100% outsourced application development. Persistent quality problems from vendors were causing customer frustration, operational risk and mandate-driven pressure on IT to proactively manage software-related business risk.

The company implemented CAST’s AIP to gain objective software-health metrics, executive-level visibility and vendor performance measurement. CAST quickly identified critical structural violations, helped prioritize QA, and drove a decline in defects across major releases—reducing rework and maintenance costs, improving vendor relationships, and enabling confident full outsourcing so internal teams could focus on business agility and innovation.