Case Study: RVezy saves 300+ hours a week with Cassidy AI

RVezy saves 300h/month on customer support tickets

RVezy, an online RV rental company, faced a challenge with its customer support team spending excessive hours manually searching for accurate information across fragmented platforms like Google Drive, Slack, and Confluence. This slow process stretched the team's bandwidth and led to inconsistent responses for customers.

To solve this, RVezy implemented Cassidy's AI automation platform. Cassidy connected to all of RVezy's internal tools, creating a context-aware knowledge base and customer support assistant. This solution automated the drafting of replies in Zendesk and prioritized tickets based on sentiment. The implementation saved the support team over 300 hours per week, improved response consistency, and was later expanded to 60 team members in marketing and HR for internal search and content creation.

RVezy

Exequiel Alcober

Director of Customer Operations