Case Study: Frontier Behavioral Health streamlines internal knowledge access with Cassidy

FBH Gave 800+ clinicians instant, reliable answers with Cassidy

Frontier Behavioral Health (FBH), a nonprofit behavioral health organization, faced a significant challenge as its clinicians and staff were wasting valuable time searching for scattered documentation and policies across various internal systems. This inefficiency pulled focus away from patient care and created workflow bottlenecks. To address this, FBH partnered with the vendor Cassidy to implement its AI-powered search and knowledge management solution.

The solution involved integrating Cassidy, which FBH branded as "SPOT" (Single Point of Truth), directly into their Microsoft Teams environment. This gave over 800 employees instant, plain-language access to answers from connected HR policies, clinical job aids, and reference documents. The vendor Cassidy delivered clear results: it drastically reduced time spent searching for information, eliminated repetitive questions for HR, and allowed clinicians to refocus their attention on client care, thereby increasing overall operational efficiency across the organization.

Frontier Behavioral Health

Paul Arguinchona

Chief Information Officer