Case Study: Toyota achieves continuous process improvement with Cass Information Systems

Toyota boosts invoice through-put from 8% to 95% with Cass Information Systems

Toyota's North American Parts Operations (NAPO) managed a complex logistics network with 17 distribution centers but faced challenges processing a high volume of freight bills with complicated carrier-specific terms and rate structures. This manual, paper-based process was inefficient and prevented them from accessing valuable data for strategic analysis. To address this, they partnered with vendor Cass Information Systems for freight invoice processing, auditing, and business intelligence services.

Cass implemented a solution that converted 85% of the invoicing from paper to Electronic Data Interchange (EDI), allowing for systematic, rules-based auditing. This provided Toyota NAPO with a centralized repository of standardized, accurate data. Leveraging this business intelligence from Cass, Toyota launched Kaizen projects for continuous improvement, achieving a measurable success by increasing one carrier's invoice processing throughput from 8% to over 95%. The data and automation provided by Cass enabled Toyota to shift to a more strategic role, driving further process improvements and centralizing invoice management for greater efficiency across the organization.

Toyota