Case Study: Toyota Achieves Greater Freight Invoice Visibility and Process Improvement with Cass Information Systems

How Toyota Uses Logistical Data to Drive Continuous Process Improvement

Toyota’s North American Parts Operations (NAPO) needed a better way to manage a high volume of complex freight invoices across 17 distribution centers in the U.S., Mexico, and Puerto Rico. Working with Cass Information Systems, Toyota sought to improve freight audit and payment processing while gaining more value from the logistics data hidden in its invoices.

Cass Information Systems provided freight invoice processing, auditing, and business intelligence services, moving Toyota from largely manual, paper-based processes to about 85% electronic invoicing with EDI and rules-based auditing. The result was a centralized, normalized data warehouse that supported kaizen initiatives, including one carrier project that improved invoice throughput from 8% to more than 95%, while also helping Toyota expand automation, reduce exception handling, and make better process and supply chain decisions.

Toyota

Loren Brewster

Logistics Systems and Finance Manager