Case Study: Feedback911.com achieves rapid launch of a restaurant feedback and loyalty platform with Caspio

Startup Feedback911 Brings a Unique Feedback Application to Restaurants

Feedback911, founded by entrepreneur Kadhir Samuelraj, addressed a common gap in the restaurant industry: a lack of tools to capture and manage customer feedback and build loyalty. After hearing from restaurateurs about missing analytics and reputation-management capabilities, Samuelraj set out to transform the simple customer feedback card into a proactive, web-based solution that helps owners engage patrons and track ratings over time.

Using the Caspio low-code database platform, Samuelraj built and launched Feedback911 in just two months without hiring developers. The app lets restaurants send thank-yous, apologies or coupons, analyze trends, and integrate with partners like DinerConnection to automate follow-up texts—enabling quick deployment, low overhead, stronger customer engagement, and improved online and offline reputation management.

Feedback911.com

Kadhir Samuelraj

Entrepreneur