Case Study: Sears Hometown and Outlet Stores achieves IT independence and transforms operations with Caspio

National Retailer Uses Low-Code to Revolutionize Operations

Sears Hometown and Outlet Stores, a national retailer with 800 stores, 14 regional distribution centers and over 3,000 employees, faced a sudden loss of access to enterprise IT after spinning off from Sears Holdings. An MS Access backend crash that disrupted critical audit and case-tracking work exposed the need for a secure, scalable and independent way to build business applications.

The company adopted Caspio’s low‑code platform to rapidly create 40+ custom apps used by roughly 3,000 employees via single sign‑on, covering retail operations, inventory, accounting, e‑commerce, logistics, loss prevention, emergency notifications and charitable programs. The result was IT independence, faster workflows (multi‑tier approvals and SMS alerts), centralized app access and measurable operational improvements — plus new in‑house development capability and career growth for internal staff.

Sears

Christopher Carlson

Application Administrator and Developer