Case Study: SonTek (water-flow instrumentation leader) reduces customer repair-status calls by over 50% with Caspio low-code platform

How SonTek Uses Low-Code to Weatherproof the World

SonTek, founded in 1992, is a global leader in instruments that measure water movement for researchers and government agencies in over 100 countries. Jeff Winters, Director of Customer Service, faced a bottleneck: his team spent excessive time on phone calls updating customers about repair and maintenance orders and needed a way for customers to self-serve status information.

Winters built a web-based customer portal using Caspio’s low-code platform in a matter of days, giving users online access to repair requests, cost estimates, and current status. The result: repair-status calls dropped by over 50%, the team can deliver higher-quality support when it matters, and SonTek can more quickly prioritize repairs for flood-prone areas.

SonTek

Jeff Winters

Director of Customer Service