Case Study: Western Governors University achieves 89% employee engagement with ServiceNow Employee Center and Cask, LLC

Western Governors University exceeds 89% ServiceNow engagement with Cask, LLC

Western Governors University, an online nonprofit university, faced challenges with scalability and inefficient processes due to rapid growth. Their existing technology could not support their expanding needs, and employees lacked a centralized place for information and resources. They partnered with Cask, LLC to implement ServiceNow's HR Service Delivery platform and Employee Center to modernize and streamline their employee service management.

Cask, LLC provided comprehensive change management support, including training and communication strategies, to overcome internal resistance and ensure user adoption. The solution led to over 89% employee engagement in ServiceNow, with 7,640 users actively using the system. This modernized platform provided a scalable, unified portal for employees, significantly improving how the university engages with its staff.

Western Governors University