Case Study: Los Angeles Housing Department modernizes housing services with ServiceNow applications from Cask, LLC

Los Angeles Housing Department goes live in 2 months with Cask, LLC

The Los Angeles Housing Department (LAHD) faced operational challenges due to outdated legacy systems and manual processes that created data silos and limited agility for its critical housing programs. To modernize its rent stabilization and affordable housing initiatives, LAHD partnered with Ondaro (operating as Cask, LLC) to develop custom applications on the ServiceNow platform.

Ondaro delivered modernized ServiceNow applications for LAHD's United to House LA, rent stabilization, and housing development bureau workstreams in just two months. The solution integrated disparate systems, streamlined application tracking, and improved collaboration. The results included faster response to housing needs, the creation of over 10,000 test records, and a scalable foundation for future initiatives, earning Ondaro a 5-star client satisfaction rating.

Los Angeles Housing Department (lahd)