Case Study: a leading international law firm saves time and improves visibility with ServiceNow and Ondaro

a leading international law firm saves 30 hours/month with Cask, LLC

A leading international law firm faced fragmented systems and inefficient manual processes that slowed service delivery. To modernize its IT services and connect workflows, the firm partnered with Ondaro to harness the full potential of the ServiceNow platform.

Ondaro methodically transformed service delivery, beginning with foundational incident and change management before expanding to IT asset management and Agile development. The solution saved 30 hours a month in ITAM data validation, achieved a 90% reduction in needed model refinement, and provided improved process visibility and transparency.