Case Study: Powys County Council streamlines vulnerable citizen account management with Cashfac Care Accounts

Powys County Council streamlines 50 paying-in books with Cashfac

Powys County Council, a Welsh Unitary Authority, needed a more efficient way to manage finances for vulnerable adults under its care. Their previous system of using individual bank accounts and manually logging payments into spreadsheets was bureaucratic, costly, and difficult to scale. They partnered with vendor Cashfac to implement the Cashfac Care Accounts solution to automate this administration and gain a real-time view of all service user assets.

The solution from Cashfac consolidated all accounts into a single, virtualized structure. This eliminated the need for manual reconciliation and individual payments, removing human error and ensuring timely payments to care providers. Cashfac significantly reduced the administrative burden and complexity for the council, clawing back time previously spent on paper administration and providing a system scalable to meet growing future needs.

Powys County Council