Case Study: Powys County Council achieves faster, more efficient service user account management with Cashfac

Giving Powys County Council the speed and efficiency needed to help vulnerable citizens

Powys County Council, a Welsh Unitary Authority, faced significant administrative challenges in managing the finances of vulnerable adults under its care. The council's manual process of handling nearly 50 individual bank accounts and tracking transactions on multiple spreadsheets was bureaucratic, costly, and prone to error. To address this, they turned to CashFac and implemented its Care Accounts solution.

CashFac's solution consolidated all service user accounts into a single, virtualized structure, providing a real-time overview of all assets and automating payments and receipts. This eliminated the need for manual reconciliation, removed human error, and ensured timely payments to care providers. The implementation by CashFac drastically reduced the administrative burden, clawed back significant time spent on paperwork, and provided a scalable system to meet the council's growing needs.

Powys County Council

Lucy Stimson

Powys County Council