Case Study: Healthcare Company uncovers $2.5M in potential revenue leakage and eliminates costly recovery audits with CaseWare Analytics' CaseWare Monitor

Tackling Revenue Leakage In Healthcare With Caseware Monitor

Healthcare Company, a growing care provider with more than 10,000 employees across 100+ communities, faced significant revenue leakage driven by unidentified control failures and incorrect payments. After hiring a costly recovery audit firm (reported at USD 500 million a year plus 30% commission) without resolving the root causes, the organization engaged CaseWare Analytics and selected CaseWare Monitor to continuously analyze 100% of its transaction data and pinpoint where revenue was being lost.

CaseWare Analytics’ Professional Services team reviewed risks and controls, focused on accounts payable and vendor management, and configured targeted analytics tests. The analysis uncovered duplicate payments of over $2 million, nearly $650,000 paid to non‑employees, more than $150,000 paid to inactive employees, PO price increases exceeding $80 million, and over $15 million paid to blocked or inactive vendors — estimating about $2.5 million a year in potential anomalies. With CaseWare Analytics’ solution in place and recommended controls implemented, the client remediated recurring issues, eliminated the need for the recovery audit firm, and returned hundreds of thousands of dollars annually to their revenue streams.