Case Study: Banco de Costa Rica achieves 100% transaction monitoring and 95% timely alert resolution with CaseWare Analytics

Solution Analyzes 100% Of Transactions And Monitors Hundreds Of Controls

Banco de Costa Rica (BCR), a leading and highly profitable bank in Latin America, faced an overwhelmed Internal Audit function: its prior analytics tested only 10 rules per branch across 150 branches, producing roughly 1,500 reports and leaving IA unable to track branch responses or monitor hundreds of thousands of daily transactions. To solve this, BCR engaged CaseWare Analytics and deployed CaseWare Monitor to strengthen continuous monitoring and exception management.

CaseWare Analytics implemented CaseWare Monitor to monitor 100% of electronic transactions, automate rule execution and exception distribution, and manage case workflows and escalations across all branches. As a result, BCR now automatically tests more than 300 controls, achieves timely resolution on over 95% of monthly alerts, reduced month‑end reporting from days to hours, and maintains a centralized repository and escalation process for unresponsive branches.

Banco de Costa Rica