Case Study: Sagicor Financial Corporation achieves 100% claims monitoring and reduces overpayments with CaseWare Analytics

Sagicor Financial Corporation - Customer Case Study

Sagicor Financial Corporation, a 165‑year‑old insurance group operating in 22 countries, needed to stop revenue leakage from abnormal or non‑policy claims but could only analyze about 1% of transactions with existing tools. To gain full visibility without overhauling its IT environment, Sagicor engaged CaseWare Analytics and deployed the CaseWare Monitor framework alongside existing analysis tools.

CaseWare Analytics implemented continuous monitoring that reviews 100% of claims and associated transactions, automatically flags anomalies, and routes exceptions via customizable workflows to supervisors and management. As a result, Sagicor can identify all potential overpayments and duplicate payments, generate automatic regulatory and KYC reports, maintain a remediation repository, and create a wider window to address control breaches—making CaseWare Analytics a critical part of daily operations.

Sagicor Financial Corporation

Carol Lawrence

VP, Group Insurance Services, Employee Benefits Division