Case Study: a top 50 insurance carrier boosts productivity by 300% and cuts defense spend by 30% with CaseGlide

Insurer increases productivity by 300% and decreases defense spend by 30% with CaseGlide

A major insurance carrier in the southeastern US was facing significant inefficiencies in its claims litigation process. Siloed workstreams and a lack of performance measurement resulted in cases remaining open for too long, which was especially costly under Florida's statutory requirements. To address this visibility challenge, the insurer turned to CaseGlide's claims litigation management solution.

CaseGlide provided the analytics and transparency the organization needed. The solution included a case favorability scale and a Settlement Standout report to identify early settlement opportunities. This allowed the carrier to reduce its defense spend by 30% over two years. Furthermore, productivity soared by 300%, enabling claims adjusters to handle three times their previous caseload.