Case Study: a large multi-state insurance carrier achieves legal spend visibility and automation with CaseGlide

Beyond E-billing Automation and matter management transforms carrier’s legal department

A large multi-state insurance carrier faced a significant challenge with its highly manual and inefficient legal invoice management process. With no established procedures, invoices were submitted via individual email attachments and manually reviewed, leading to lost productivity and poor tracking. To curtail legal spend, the carrier partnered with CaseGlide to implement its e-billing and matter management solution.

CaseGlide's solution automated the invoice review process with a custom rules engine, flagging non-compliant invoices for review and passing compliant ones directly to accounts payable. This provided the organization with total visibility into legal spend and vendor performance for the first time. The implementation of CaseGlide's integrated platform eliminated manual processes, freed up adjusters' time, and delivered a significant return on investment by transforming the efficiency of the legal department.