Case Study: YWCA Greater Harrisburg improves client satisfaction and cuts reporting time with Casebook

YWCA Greater Harrisburg boosts client satisfaction 25% with Casebook

The YWCA Greater Harrisburg, a nonprofit serving over 35,000 individuals annually, faced challenges with an inefficient data system reliant on paper files and spreadsheets. This outdated process was error-prone and consumed valuable staff time, hindering their ability to track outcomes and meet funder requirements effectively. They turned to Casebook's case management software to streamline their operations.

Casebook provided a centralized solution for case management and real-time reporting. This enabled the YWCA to reduce time spent on reports by 25%, improve client engagement, and uncover actionable community insights. As a result, the organization achieved a 25% increase in client satisfaction and secured additional funding for critical programs through data-driven grant applications.

YWCA Greater Harrisburg