Case Study: Easton Police Department’s Community Unit improves crisis response and reporting with Casebook

Easton Police Department cuts reporting complexity with Casebook and replaces a 37-tab sheet

The Easton Police Department's Community Unit faced significant case management challenges, including siloed information and inefficient processes centered around a hard-to-use Excel sheet with 37 tabs. This made it difficult for the unit to track outcomes and prove its value to the community. To address this, they turned to Casebook's case management software.

Casebook provided a centralized system that streamlined intake, tracking, and collaboration for the department. The implementation resulted in improved efficiency and a dramatically enhanced client impact, including a 90% drop in reported unhoused individuals. Casebook enabled the unit to easily demonstrate the success of their relationship-building approach and its positive outcomes for the community.

Easton Police Department (Community Unit)