Case Study: Workers' Compensation Commission strengthens fraud enforcement with Case IQ

Workers' Compensation Commission monitors over $6 million in restitution with Case IQ

The Workers' Compensation Commission of West Virginia faced a challenge after reforming its system, as its enforcement role was divided among three separate offices, each with its own reporting system. This led to communication problems and ineffective tracking of fraud cases. The commission needed a single, robust case management solution to improve collaboration and make it easier for the public to report fraud. They selected the Case IQ case management software to address this need.

By implementing Case IQ, the commission created a unified system that streamlined the entire investigative process. The software enabled automatic routing of cases, generation of template communications, and effective tracking of court-ordered restitution. As a result, the Workers' Compensation Commission significantly strengthened its enforcement capabilities, improved oversight for managers, and created a powerful deterrent against fraud. Case IQ provided the tools to effectively manage over $6 million in restitution agreements and detect patterns of suspicious behavior that had previously gone unnoticed.

Workers' Compensation Commission