Case Study: Prairie State College achieves 89% faster case closure with Case IQ

Prairie State College closes cases 89% faster with Case IQ

Prairie State College, a two-year community college, faced significant challenges in tracking and managing student and employee complaints and investigations. Without a centralized system, the process was manual and time-consuming, leading to lost institutional knowledge, an inability to identify trends, and difficulty responding to information requests from regulators. This inefficiency prompted the college to seek a case management solution from vendor Case IQ.

The college implemented Case IQ's software, a configurable platform that provided a central, secure repository for all case information and correspondence. The results were dramatic, with the average time to close cases reduced by 89%, from 90 days down to 10 days. Furthermore, the process of responding to complex information requests was slashed from 10 days to just 10 minutes, saving the compliance team one to two weeks of work per month. Case IQ also provided the reporting tools necessary to identify trends and continuously improve institutional processes.

Prairie State College