Case Study: Michigan Office of the Child Advocate streamlines case management and improves compliance with Case IQ

Office of the Child Advocate streamlines case management and completes 65 investigations a year with Case IQ

The Office of the Child Advocate, a state agency protecting children in Michigan, faced productivity and security challenges with an inadequate CRM-based case management system. They needed a more user-friendly and secure solution to handle sensitive investigations and improve data integrity. They implemented Case IQ's case management platform on Microsoft Azure for Government.

The solution from Case IQ provided a configurable, secure system that streamlined workflows and automated reporting. This improved efficiency, reduced investigation times, and enhanced data security and compliance. The measurable results included handling a growing caseload and reducing the average number of days needed to complete a full investigation.

Office of the Child Advocate