Case Study: NYC Health + Hospitals/Correctional Health Services boosts efficiency and reduces risk with Case IQ

NYC Health + Hospitals cuts case review time by two-thirds with Case IQ

NYC Health + Hospitals/Correctional Health Services faced significant challenges managing patient relations and compliance reporting. Their outdated Access database was limited to simple data collection, preventing them from linking related complaints and forcing staff to manage a cumbersome amount of printed records to fulfill legal requests. This inefficient system created substantial privacy risks and operational delays.

By implementing Case IQ's case management software, the organization streamlined its workflows. The solution provided integrated web forms, email functionality, and powerful business intelligence tools to connect incidents and complaints. The results were dramatic: time spent on patient relations cases was cut by two-thirds, PREA reporting time was halved, and delays in fulfilling medical records requests were eliminated. Case IQ also centralized data, significantly reducing risk and providing efficient, secure tracking and reporting.

NYC Health + Hospitals