Case Study: NTT Data achieves greater efficiency and faster resolution with Case IQ

NTT Data saves about 40% of employee relations time with Case IQ

NTT Data, a global IT services provider, faced significant challenges with its outdated, spreadsheet-based case management system for employee relations. This manual process was time-consuming, inaccurate, and created silos, slowing down resolution times and increasing company risk. They needed a secure, efficient, and user-friendly solution to track, investigate, and report on employee and ethics cases, which led them to partner with Case IQ.

By implementing Case IQ's case management solution, NTT Data automated case assignments, improved reporting, and integrated an ethics hotline. The system eliminated silos by providing secure, segregated access for employee relations, compliance, and legal teams. Case IQ saved the employee relations team 40% of their time on data entry and information gathering, significantly increased efficiency, and reduced resolution time, allowing the company to use data analytics for targeted training and prevention.

NTT Data