Case Study: Alaska State Ombudsman reduces case resolution time with Case IQ

Alaska State Ombudsman closes 94% of complaints within 60 days with Case IQ

The Alaska State Ombudsman was using an unreliable, outdated case management system that caused frequent crashes, lacked workflow monitoring tools, and offered limited reporting. This led to significant IT maintenance burdens and investigations that often took over a year to complete. To address these challenges, the organization sought a new solution and selected Case IQ software.

By implementing Case IQ, the Ombudsman streamlined its workflow and gained real-time oversight capabilities. The results were transformative, with Case IQ enabling 94% of complaints to be reviewed and closed within 60 days. The solution also provided secure remote access for investigators, high user adoption rates, and powerful reporting tools, drastically reducing case resolution time from more than a year to just two months.

Alaska State Ombudsman