Case Study: Cuscal achieves strategic, accountable goal and performance management with Cascade

Cascade Has Become the Single-source of Truth for Everything Related to Strategy and Goals for Cuscal

Cuscal, one of Australia’s leading providers of payment and banking technology, faced the challenge of managing goals for hundreds of people across multiple departments. They found their previous HR software left goals disconnected from strategy and needed to replace their goal management system without losing essential HR functionality—so they turned to Cascade to centralize performance and goal management.

Cascade delivered a single point of ownership for people, replacing Cuscal’s legacy goal system and adding performance management and 1:1 meeting functionality. Cuscal now runs monthly one‑to‑ones and records conversations in Cascade as a single source of truth, improving alignment to strategy, driving adoption and accountability across the organisation—making performance management noticeably easier while retaining required HR capabilities.

Cuscal

Jennifer Bass

People & Culture