Case Study: Shepherds Bush Housing Group streamlines complex payroll with Cascade HR

Shepherds Bush Housing Group - Customer Case Study

Shepherds Bush Housing Group (SBHG) is a diverse housing and charity organisation managing around 5,000 homes and a 220-strong workforce across multiple business areas, pay structures and employment patterns. Its previous HR and payroll provider failed to deliver seamless integration between HR and payroll, creating payroll headaches and a need for a more reliable, specialist solution from Cascade HR.

SBHG implemented Cascade HR’s HR software first, followed by its payroll solution eight months later, to bring HR and payroll together in one intuitive system. Cascade HR now handles complex payroll variables such as multiple pay structures, sick pay schemes, additional payments and bank worker hours, with a three-month parallel run confirming accurate pay for all employees at the right time; the system has also reduced errors and supported ongoing training as the organisation grows.

Shepherds Bush Housing Group

Katie Olivier

HR Business Partner