Case Study: Muckle LLP improves HR reporting and self-service with Cascade HR

Muckle LLP - Customer Case Study

Muckle LLP, a commercial law firm based in Newcastle, faced a significant challenge with its manual and fragmented HR processes. All employee data was stored in disparate, outdated documents and spreadsheets, making reporting time-consuming and unreliable. With plans for growth, the firm needed a robust system to automate processes and provide strategic people information. They selected Cascade HR's software after a tender process where it scored significantly higher than competitors on functionality and value.

The implementation of Cascade HR's system was smooth, with comprehensive training and excellent support. The solution centralized all people data into one secure, accessible place. Key results include superb reporting capabilities through the Query Builder tool, which is now used by multiple departments. Self-service was implemented seamlessly, freeing up HR for strategic work and enabling the firm to win an award for equality and diversity through improved monitoring. The Director of HR stated she cannot imagine running the function without Cascade and continues to recommend it.

Muckle LLP

Julia Smith

Director of HR