Case Study: Liverpool Mutual Homes streamlines HR and payroll with Cascade

Liverpool Mutual Homes - Customer Case Study

Liverpool Mutual Homes (LMH), a social landlord and housing association, faced significant challenges with its restrictive HR software and inadequate payroll bureau service. The system's limited functionality and poor customer support hindered manager engagement and prevented the HR team from generating meaningful reports to identify trends and costs. Seeking a transformative solution, LMH selected Cascade HR for its comprehensive software and payroll bureau service to gain greater control and insight.

Cascade implemented its intuitive HR system and provided a dedicated payroll bureau, treating LMH and its subsidiary as separate entities. The results were transformative; the HR department became more efficient, with automated reports that now take 30 minutes instead of three days. Managers were empowered with self-service access to data, and the team gained complete peace of mind with accurate, timely payroll. Cascade's exceptional customer service and tailored support were instrumental in achieving these outcomes, allowing LMH to proactively shape its business strategy.

Liverpool Mutual Homes

Michelle Griffith

HR Manager