Case Study: TROTEC GmbH & Co. KG achieves more transparent and efficient work processes with CAS genesisWorld from CAS Software

TROTEC GmbH & Co. KG - Customer Case Study

TROTEC GmbH & Co. KG, a manufacturer and distributor of tools and climate devices, sought to make its work processes more transparent and improve customer support. To meet this challenge, they partnered with vendor CAS Software and implemented its CRM solution, CAS genesisWorld.

The solution from CAS Software integrated contact management, a ticket system, and project documentation into a single platform, providing a 360-degree view of customer data. This implementation provided a clear increase in data quality, made interdepartmental cooperation easier, and saved employees time. The centralized knowledge and improved key performance indicator analyses significantly improved corporate management for TROTEC.

TROTEC GmbH & Co. KG

Jürgen Klein

Head of CRM