Case Study: tecnotron achieves clearer customer management and faster sales support with CAS genesisWorld from CAS Software

tecnotron - Customer Case Study

tecnotron, a Bavarian electronics service provider, was struggling with confusing and inefficient customer data management in their old system. This lack of a professional system hindered their sales and service processes. To overcome this challenge, they chose to implement the CAS genesisWorld CRM solution from CAS Software.

The solution from CAS Software included a seamless integration with tecnotron's existing Infor ERP system, which was implemented quickly and smoothly. This provided the company with a unified digital workspace, giving employees a clear overview of all customer interactions and data. The results included significantly improved efficiency, easier maintenance of service contracts, and the ability to generate valuable analytical reports and forecasts with ease. CAS Software's CRM has become an indispensable tool for tecnotron's daily operations.

tecnotron

Achim Schulte

Group Manager Software Sale