Case Study: Swiss Life improves complaint handling and customer service with CAS genesisWorld from CAS Software

Swiss Life - Customer Case Study

Swiss Life Germany, a leading provider of finance and insurance services, required a powerful CRM/XRM solution to manage its complex and revision-proof reclamation processes. The company needed a system to strengthen digital teamwork, ensure strict regulatory compliance, and provide a complete overview of all communication and steps for critical customer queries. They selected CAS Software's CAS genesisWorld platform to address this challenge.

CAS Software implemented CAS genesisWorld, which provided an all-in-one solution for reclamation management, enabling the ideal display of processing steps and the integration of all customer data and documents. Through interfaces programmed by a project partner, the system was seamlessly integrated with Swiss Life's existing systems, automating data retrieval and eliminating manual entry. The solution provided by CAS Software gave the QA team a complete overview of processes, allowing them to systematically analyze and improve customer service with a customer-centric focus.

Swiss Life

Torsten Pölig

QA & HR Manager