Case Study: SIBA achieves integrated customer and project management with CAS genesisWorld from CAS Software

SIBA - Customer Case Study

SIBA GmbH, a manufacturer of custom breakers and fuses, faced difficulties with inconsistent project and customer data management. The company used disparate systems like Excel and separate address software, making it hard to maintain an overview and merge information. Seeking a unified solution, they turned to CAS Software and its product, CAS genesisWorld.

CAS Software implemented a CRM/XRM solution that integrated seamlessly with SIBA's existing ERP system. This provided a 360-degree customer view, streamlined project management, and enabled mobile access for sales staff. The result was improved cross-departmental cooperation, more reliable reporting, and enhanced customer service. CAS Software's solution provided the ideal project overview and significantly improved how the company cooperates with its customers.

SIBA

Karl Bieselt

IT Supervisor