Case Study: SEH achieves leaner processes and faster support with CAS genesisWorld from CAS Software

SEH - Customer Case Study

SEH Computertechnik GmbH, a provider of professional network solutions, sought to optimize its sales and support processes while improving cross-departmental cooperation and mobile data management. To address this, they turned to CAS Software and implemented their CRM solution, CAS genesisWorld Premium.

The solution from CAS Software provided a central data platform with an interface to the existing ERP system, ensuring all customer information was up to date and accessible across front and back offices. This integration resulted in leaner processes, greater transparency for project accounting, reduced field service efforts, and faster response times, which collectively increased both customer and employee satisfaction.

SEH

Joachim Sturmhoefel

Managing Director