Case Study: Sanofi achieves near-100% SLA compliance with CAS genesisWorld from CAS Software

Sanofi - Customer Case Study

Sanofi-Aventis Chile, a leading pharmaceutical company, required a professional customer support and service management solution. Their goals included managing requests with various priorities, integrating telephony, and maintaining a cost-effective system. To meet this challenge, they partnered with CAS Software and implemented the CAS genesisWorld CRM solution.

By deploying CAS genesisWorld, Sanofi gained a central database for quick access to customer information and clear inbound channels for requests. The solution provided by CAS Software yielded significant results, including an improved company image and a compliance rate for service level agreements close to 100%.

Sanofi

Gonzalo Larrain

Information Solutions Manager