Case Study: NIVUS achieves a 360-degree customer view with CAS Software's CAS genesisWorld

NIVUS - Customer Case Study

NIVUS, a developer and manufacturer of measurement technology for the water industry, faced challenges with fragmented information and inefficient interdepartmental cooperation. They required a central system to provide a complete customer view and connect to their existing ERP to improve customer service. To address this, they chose the CAS genesisWorld CRM/XRM solution from vendor CAS Software.

The solution implemented by CAS Software, which included an interface to NIVUS's ERP system, created a central platform for all customer and interaction data. This provided employees with a complete, up-to-date view of the customer, enabling seamless support and efficient internal processes. The results included improved customer loyalty, significant time and cost savings through a preserved corporate memory, and mobile access to data for the field sales team.

NIVUS

Stephan Frank

Sales Manager