Case Study: Louverdrape streamlines customer service and sales follow-up with CAS genesisWorld from CAS Software

Louverdrape - Customer Case Study

Louverdrape, a Belgian manufacturer of window blinds, sought a CRM solution to better structure its customer information and streamline its commercial processes. The family-owned company needed a transparent system for its back office to track sales opportunities and improve customer service, all built on a central, flexible database that could grow with the business. They turned to CAS Software for its CRM platform, CAS genesisWorld.

CAS Software implemented its powerful and flexible CAS genesisWorld solution, which was tailored to Louverdrape's specific requirements. The results included the efficient monitoring of customer history with centralized data, automated processes for following leads and tasks, and streamlined internal communication. This led to increased customer satisfaction as staff, including mobile account managers, gained consistent and rapid access to customer dossiers from any workstation.

Louverdrape

Inge Beuselinck

Head of Commercial Office Staff