Case Study: KOSTAL Solar Electric GmbH boosts customer satisfaction with CAS genesisWorld from CAS Software

KOSTAL Solar Electric GmbH - Customer Case Study

The customer, KOSTAL Solar Electric GmbH, was seeking a CRM solution that extended beyond standard sales functions. Their challenge was to establish optimized processes across their entire value chain, integrate with their existing SAP ERP system, and provide analytical tools for measuring customer satisfaction and managing training courses internationally. They partnered with CAS Software AG to implement its powerful CAS genesisWorld platform.

The solution from CAS Software AG centralized customer data, enabling competent and rapid customer care across all workstations, even mobile ones, throughout Europe. This implementation increased customer satisfaction and provided intelligent analysis for targeted sales measures. The system also facilitated a qualified knowledge transfer across international borders, meeting the customer's goal for a comprehensive, enterprise-wide CRM tool.

KOSTAL Solar Electric GmbH

Fabiana Barros da Silva

Head of Sales Support