Case Study: KIMA Process Control achieves centralized customer and service management with CAS Software

KIMA Process Control - Customer Case Study

KIMA Process Control GmbH, a provider of industrial measuring and controlling technologies, needed to organize service requests and professional support for its international customer base across 50 countries. Their challenge was to replace diverse stand-alone solutions with a centralized system to manage contacts, machine data, and sales activities. To address this, they chose to implement the CAS genesisWorld Platinum Suite from CAS Software.

CAS Software implemented a centralized CRM solution featuring a Helpdesk ticket system to organize all customer requests. The solution automated handovers and notifications, provided efficient control over product usage, and enabled comfortable multilingual document creation. As a result, all departments are now optimally informed, project controlling is more effective, and communications with field staff are targeted and immediate, enabling the best possible on-the-go service for their global clients.

KIMA Process Control

Matthias Kalkert

Procurator