Case Study: Kern Microtechnik boosts customer communication and efficiency with CAS genesisWorld from CAS Software

Kern - Customer Case Study

Kern Microtechnik GmbH, a manufacturer of precision microtechnology components, was facing challenges with its disconnected systems for sales and service. The company required a centralized platform to improve information exchange across its departments and international locations, including the USA. They sought a flexible, web-accessible solution to replace their separate systems and enhance customer communication. To address this, they partnered with CAS Software and implemented the CAS genesisWorld Platinum Suite.

The solution from CAS Software provided a central knowledge platform that significantly optimized cross-departmental collaboration and customer service. The implementation resulted in more transparent operations with individual dashboards, agile workflows for tasks like preparing quotes, and simplified routine tasks. Employees enthusiastically adopted the new system, leading to strengthened customer relationships and improved efficiency in day-to-day operations.

Kern

Moritz Adam

Product Management