Case Study: G. Lufft Mess- und Regeltechnik boosts transparency and service efficiency with CAS genesisWorld from CAS Software

G. Lufft Mess- und Regeltechnik - Customer Case Study

G. Lufft Mess- und Regeltechnik GmbH, a manufacturer of climate and environmental measurement technology, needed a solution to manage interdepartmental tasks, project management, and its service and repair processes. The company also required better integration with its existing ERP system and an easier way to generate reports. They turned to CAS Software and implemented their CRM solution, CAS genesisWorld.

The solution from CAS Software provided a centralized customer dossier, streamlining workflows and enabling seamless data transfer from the ERP. This implementation increased transparency in customer service, reduced the burden of standard procedures through partial automation, and provided a solid basis for decision-making. The CRM system was widely accepted by the team and helped achieve faster reaction times.

G. Lufft Mess- und Regeltechnik

Karin Rümler

Head of IT