Case Study: Erweka achieves greater transparency and better customer service with CAS genesisWorld from CAS Software

Erweka - Customer Case Study

Erweka GmbH, a leading international manufacturer of test equipment for the pharmaceutical industry, was challenged with disconnected data and isolated solutions across its sales, service, and development departments. Seeking to centralize its information and improve transparency, Erweka turned to CAS Software and its CRM solution, CAS genesisWorld.

CAS Software implemented a centralized system that integrated CRM and ERP processes, eliminating duplicate data records and providing a unified view of project and customer information. This solution provided great transparency through digital device files and automated key processes like complaints management. The result was significantly improved customer service and more efficient internal operations for Erweka.

Erweka

Rüdiger Stanzel

Head of Customer Support