Case Study: e-mobil BW improves team efficiency with CAS Software's CAS genesisWorld

e-mobil BW - Customer Case Study

e-mobil BW GmbH, the state agency for new mobility solutions for Baden-Württemberg, needed a centralized system to improve its customer and knowledge management, standardize data, and minimize paperwork. To address this challenge, they partnered with CAS Software and implemented the CRM solution CAS genesisWorld.

The solution from CAS Software replaced a hierarchical data structure with a multidimensional network, adapting to employee workflows instead of forcing them to adapt to the system. This implementation provided a central data repository, a common company calendar, and mobile access, which resulted in increased transparency, improved team efficiency, and ensured all employees could work from a single, up-to-date system.

e-mobil BW

Lutz Engel

Consultant for Scientific Research, Teaching and Training