Case Study: DEXA-IT improves ticket processing and service efficiency with CAS genesisWorld from CAS Software

DEXA-IT - Customer Case Study

CAS Software helped DEXA-IT GmbH, a growing IT consultancy with 16 employees, address its need for a comprehensive system to manage customer contacts, centralize time recording for its technicians, and handle appointment management more effectively.

The solution was the implementation of CAS genesisWorld, a CRM and AIA platform. This provided DEXA-IT with automated support ticket processing, a 360-degree customer view, and an integrated time recording system for leaner processes. The results included maximized efficiency in handling service requests, transparent project controlling, and improved time management by identifying team capacity, leading to greater overall employee satisfaction.

DEXA-IT

Thomas Ludwig-Eisenmenger

Managing Director