Case Study: Boltze Gruppe improves customer transparency and efficiency with CAS genesisWorld from CAS Software

BOLTZE Gruppe - Customer Case Study

The BOLTZE Gruppe, an international wholesaler for home accessories and gift articles, faced challenges in coordinating its front- and back-office teams and maintaining a complete overview of customer relationships. To address this, they partnered with CAS Software to implement the CAS genesisWorld Platinum Suite, aiming to unify their customer data and streamline intercompany processes.

CAS Software provided a flexible and user-friendly CRM solution that integrated with the company's existing Vacos ERP and MS Exchange systems. The implementation delivered a central customer dossier, mobile access for staff, and automated background processes. This resulted in significantly reduced coordination efforts, markedly improved customer service with faster response times, and increased transparency across daily sales operations for the BOLTZE Gruppe.

BOLTZE Gruppe

Michael Winterhalter

Head of IT