Case Study: Aumüller Aumatic GmbH boosts customer communication and service efficiency with CAS Software’s CAS genesisWorld

Aumüller Aumatic GmbH - Customer Case Study

Aumüller Aumatic GmbH, a manufacturer of window automation systems, sought to enhance customer communication and internal efficiency. Their challenge was to maintain close customer ties, simplify communication, and ensure all data was accessible in one program for quick responses to customer requests. To meet these goals, they worked with CAS Software to relaunch their existing CRM solution, CAS genesisWorld.

CAS Software implemented an upgraded version of CAS genesisWorld with an intuitive interface and extensive customization options. The solution provided a central platform for all customer information, integrated seamlessly with their ERP and DMS systems, and enabled mobile use. This resulted in an improved information flow, significant time savings through digitalized processes like trade show reporting, and increased transparency across the company's international locations.

Aumüller Aumatic GmbH

Kevin Klaschka

Leiter IT First Level and CRM-Manager