Case Study: AMK Automotive boosts service efficiency with CAS genesisWorld from CAS Software

AMK Automotive - Customer Case Study

AMK Automotive, an innovative manufacturer of electric drive and control technology, required a flexible and tailored CRM solution to replace its Microsoft Dynamics and ticketing systems. The company needed a system to manage sales, marketing, service, and complaints with mobile access and streamlined processes for creating repair offers and service reports. They partnered with CAS Software and implemented the CAS genesisWorld platform to address these challenges.

CAS Software implemented CAS genesisWorld, which included modules for projects, helpdesk, and reporting, integrated with the company's existing ERP and accounting systems. The solution provided AMK Automotive with increased transparency, rapid access to comprehensive digital customer information, and daily overviews of all current projects. This has improved their service quality and customer loyalty through targeted customer contact and has made internal processes more efficient.

AMK Automotive

Loreen Gärtner

Project Manager