Case Study: DHL Express saves 26 hours per week with Carv's AI agents

DHL Express Saves 26 Hours per Week with Conversational AI

DHL Express, a global logistics leader, faced significant challenges in its high-volume hiring process. Manual candidate coordination, frequent drop-offs, and difficulties scaling during peak periods were creating inefficiencies and straining recruiters. To address this, DHL partnered with vendor Carv to implement its agentic AI for recruitment, aiming to automate tasks and improve the candidate experience.

By deploying Carv's AI agents, DHL automated the early stages of hiring, including immediate candidate engagement, screening questions, and interview scheduling. The solution delivered substantial results, saving recruiters over 26 hours per week and achieving a 3x increase in hires per recruiter. Additional impacts included a 33% higher hire rate and a 30% reduction in turnover for operational roles, allowing DHL to scale its recruitment effectively without increasing headcount.

DHL Express

Coen Hilhorst

Corporate Recruiter