Case Study: Portillo’s keeps catering delivery in-house and boosts revenue with Cartwheel

Portillo’s boosts revenue and keeps delivery in-house with Cartwheel

Portillo's, an iconic Chicago-style fast-casual restaurant chain, faced a challenge with its catering delivery. Using third-party couriers complicated quality control, risking the brand's reputation and causing them to lose a share of delivery revenue. They partnered with Cartwheel to find a solution.

Cartwheel provided a platform for in-house driver management, allowing Portillo's to dispatch and track its own drivers. This solution gave them end-to-end quality control and real-time visibility over every order. The results included a consistent boost to delivery revenue, higher customer satisfaction, and the retention of their delivery business, all kept in-house.

Portillo’s